While we strive to deliver a world-class service to our customers, we understand that at times we get things wrong.
If you have a complaint that you’d like us to try and resolve you can lodge it either by fax or online:
Fax: Please fax your complaint to 1800 324746 using our fax form ( please click here to access it).
Online: Please complete the below form.
If you would like to check the progress of a complaint, please contact us by one of the following methods:
Phone: Please call 1300 324746 and press 2.
We hope we can resolve your concern as soon as possible.